Privacy Policy for Travelus

1. Introduction

This Privacy Policy explains how Travelus LLC (“we”, “us”, or “our”) collects, uses, and shares personal information when you use the Travelus mobile application (the “App”) and any related services (together, the “Services”).

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you provide directly:

• Account information: name, email address, password, phone number, profile picture.
• Travel information: destinations, dates, itineraries, bookings, reservations, preferences.
• Payment information: card details or other payment data processed via our payment providers.
• Communications: messages you send to us via support, feedback forms, or in‑app chat.
• User content: reviews, photos, notes, or other content you create in the App.

2.2 Information Collected Automatically

When you use the App, we may automatically collect:

• Device information: device model, operating system, unique device identifiers, IP address.
• Usage data: screens you view, features you use, time and duration of use, crashes and performance data.
• Location data: approximate or precise location (if you enable location services) to provide travel‑related features.
• Log data: server logs, access times, referring URLs, and other technical information.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors (e.g., Stripe, PayPal, Apple Pay, Google Pay).
• Travel providers (airlines, hotels, car rental companies, etc.) when you make bookings.
• Analytics and advertising partners (e.g., Google Analytics, Firebase, Meta, TikTok).
• Social networks if you log in or connect your account (e.g., Google, Facebook, Apple Sign‑In).

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the App and Services, including bookings and reservations.
• To create and manage your account and authenticate you.
• To process payments and manage transactions.
• To personalize your experience, including recommendations and travel suggestions.
• To communicate with you about your bookings, updates, and support requests.
• To send notifications (push, email, SMS) about your trips, promotions, or important changes (you can opt out where applicable).
• To analyze usage and improve performance, stability, and features.
• To comply with legal obligations and enforce our terms and policies.
• To prevent fraud, abuse, and security incidents.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Performance of a contract (e.g., to provide bookings and Services).
• Legitimate interests (e.g., improving the App, security, fraud prevention).
• Consent (e.g., for certain cookies, location data, or marketing communications).
• Legal obligations (e.g., tax, accounting, or regulatory requirements).

5. Sharing of Your Information

We may share your personal information with:

• Service providers: hosting, analytics, customer support, email/SMS delivery, payment processing.
• Travel providers: airlines, hotels, transport companies, and other partners necessary to fulfill your bookings.
• Legal and regulatory authorities: when required by law or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets (users will be notified where required).

We do not sell your personal information to third parties for their own marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where data is transferred outside the EEA, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Other legally recognized transfer mechanisms.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services and fulfill the purposes described in this policy.
• Comply with legal obligations (e.g., tax, accounting, consumer protection).
• Resolve disputes and enforce our agreements.

Specific retention periods depend on the type of data and applicable law. When data is no longer needed, we delete or anonymize it.

8. Data Security

We implement technical and organizational measures to protect your personal information, including:

• Encryption in transit (e.g., TLS/HTTPS).
• Access controls and authentication.
• Regular security assessments and monitoring.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your data (“right to be forgotten”).
• Restriction/objection: restrict or object to certain processing.
• Data portability: receive your data in a structured, commonly used format.
• Withdraw consent: where processing is based on consent.
• Opt‑out of marketing: unsubscribe from promotional communications at any time.

To exercise these rights, contact us at [privacy@travelus.app] or [your postal address]. We may need to verify your identity before responding.

10. Children’s Privacy

The App is not intended for children under [13/16] years of age. We do not knowingly collect personal information from children under this age. If we become aware that we have collected such data, we will take steps to delete it.

11. Cookies and Similar Technologies

The App and our services may use cookies, SDKs, and similar technologies to:

• Remember your preferences and login status.
• Analyze usage and performance.
• Deliver relevant content and ads (where applicable).

You can manage some of these settings via your device or App settings.

12. Third‑Party Links and Services

The App may contain links to third‑party websites or services (e.g., travel providers, payment processors). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the App, email, or other reasonable means. The “Effective date” at the top will be updated accordingly.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@travelus.app
• Company: Travelus APP
• Address: Tallinn, Sepapaja 6
• Data Protection Officer: dpo@travelus.app